Collector Guide

How to Buy

Authenticity & Provenance

Are these original paintings?

Yes — every work in this gallery is a unique original. There are no prints, editions, or reproductions. When you purchase a painting, you are the sole owner of that work.

Do works come with a certificate of authenticity?

Yes. Each painting ships with a signed certificate of authenticity from the artist.

Purchasing

How do I buy a painting?

Click the painting you want, then click “Purchase.” You'll be taken to a secure checkout page. Payment is processed via Stripe — credit cards and major debit cards are accepted.

Can I pay in installments?

Not currently, but if you're interested in a specific work and need flexibility, reach out at team@flow-fine-art-by-ke.madethis.app — we're happy to discuss options.

Can I commission a custom painting?

Yes. Use the Custom Artwork Consultation listing to start the conversation. Ke will discuss your vision, dimensions, timeline, and pricing in a dedicated session.

Shipping

Where do you ship?

Worldwide. Paintings are shipped from China via SF Express, UPS, or DHL depending on destination.

How long does shipping take?

Paintings are prepared for shipment within 1–2 business days. International delivery typically takes 5–10 business days depending on customs.

What does shipping cost?

Shipping to mainland China is free. International shipping is free on orders over $800 USD. For orders under $800 USD, a flat $50 USD shipping fee applies.

Are there import duties or customs fees?

Depending on your country, customs duties may apply upon delivery. These are the responsibility of the buyer. We recommend checking your local import regulations before purchasing.

Packaging & Condition

How are paintings packaged?

Each painting is carefully wrapped in acid-free tissue, padded with foam, and placed in a double-walled custom box designed for fine art transport. We photograph the packaging before shipment.

Returns & Damage

What if the painting arrives damaged?

Document the damage with photos immediately and contact us at team@flow-fine-art-by-ke.madethis.app within 48 hours. We will arrange a replacement or refund on a case-by-case basis.

Can I return a painting?

Because each work is a one-of-a-kind original, we do not accept returns unless the work arrives damaged or significantly misrepresented. Please contact us before purchasing if you have questions about a specific work.

Still have questions? Email us at team@flow-fine-art-by-ke.madethis.app — all inquiries receive a personal response.